1. Contact our customer support team at [email address] with your order details.
2. Give a reason why you want a refund.
3. We will consider your request and if the refund criteria are met will be effected as stated herein.
According to the administrative policy, refunds may take 5 to 10 business days to be processed. You will also get a notification showing that the refund has been processed through your email.
Interchangeable services are not provided; only accommodation can be exchanged with another form of accommodation in our offerings. Should you require a different product, then they should return this one but place an order for the other product.
In case you have any queries or need help, kindly contact our customer support department by going to
You should also note that the above template may require to be adjusted by incorporating the current business policies and legal management of the business. It should also be noted that in all situations with children, one should consult with a legal specialist.
